Dedicated Support for Your Entire Project Lifecycle.
At Metron NA, exceptional support is a core part of our commitment to our customers. Our knowledgeable technical and customer service teams are available by phone, email or virtually to provide prompt, reliable assistance at every stage — from initial product inquiries to installation guidance and post-sale service. Whether you need help selecting the right system, troubleshooting an existing installation, or accessing documentation, our team ensures you receive the information and support you need quickly and professionally.
Our Warranty
At Metron NA, we stand behind the reliability and quality of every product we deliver. Our parent company guarantees full functionality and compliance with safety standards—offering a 3-year warranty on most systems, and a 5-year warranty on the folding elevator car doors—when installed and properly maintained as detailed in ASME A17.1 section 8.3, by authorised professionals. We believe in responsible service: any defects identified during the warranty period will be addressed at no cost to the customer, in accordance with the conditions of our policy